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BMC Hiring for Social Work Director of Inpatient and ED Operations

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Responsible for providing administrative oversight and program development for the social work team in the Care Management department. Provides direction, leadership and management to Clinical Social Workers and MSW Interns. Ensures that clinical services are being delivered in accordance with BMC’s clinical philosophy and design, in accordance with evidence-based practices. Leads the Inpatient and ED social work teams in planning, organizing, implementing, evaluating, and directing the overall operation of the Social work department. Accountable for hiring, scheduling, supervising and completing performance appraisal process for a team of Social Work Managers. Leads efforts to develop, implement, evaluate and modify the care management measuring and monitoring plan. Establishes collaborative relationships within Boston Medical Center, which assist in implementing and evaluating the measuring and monitoring plan. Oversees the social work internship program on behalf of the Care Management department.

Position: Social Work Director of Inpatient and ED Operations

Department: Case Management – Admin

Schedule: Full-Time


1.0 Clinical Responsibilities:

  • Providing direct care to patients and families with complex or specialized needs In collaboration with the health care team, directs, coordinates, supervises and provides clinical care to patients.
  • Develops and sustains an environment that supports excellence in clinical practice through planning and implementing programs that contribute to positive patient outcomes
  • Assures appropriate skill mix to provide quality care, considering fluctuations in unit(s) activity and acuity levels. Coordinating interdisciplinary communication, e.g., patient care conferences and/or team meetings, based on data reflective of specific patient needs
  • Collaborates with the multidisciplinary team to develop, revise and update clinical priorities and social work plans.
  • Sets priorities for appropriate and efficient management of patient care that reflects cost effective management of time, available human resources, supplies, and equipment.
  • Maintains interdisciplinary approach to planning and communicating.
  • Demonstrates awareness of community resources and assists staff, patients, and families to effectively utilize them.
  • Conducts regular staff meetings in collaboration with the clinical leadership team Provides the opportunity for staff to be involved in unit-based strategic planning, development of policies and procedures, and quality improvement activities
  • Serves as a resource/mentor to staff regarding professional development encouraging continuing education, formal study, and individual learning opportunities as appropriate.
  • Encourages staff participation in professional organizations. Remains current regarding standards of care established by the department, the profession, and regulatory agencies.
  • Supports and implements the hospital’s Risk Management program through the timely and accurate completion of employee injury reports, incident reports, and other required paperwork; conducts follow-up investigation and initiates corrective action as needed.
  • During peak loads, staff shortages or complex cases, may also serve as a member of the treatment team, working with other disciplines in diagnosing problems, formulating treatment plans, and evaluating progress.
  • Provides clinical supervision (individual and group), as applicable, to social work staff.
  • Confers with professional, administrative, and medical staff with regard to resolution of problem situations.
  • Intervenes on difficult cases, supporting the activities of the Social Work staff in LOS reduction, quality of care, legal and ethical issues. Provide rotating on call coverage

2.0 Management- Clinical Staff:

  • Interviews, hires, trains, supervise, evaluate performance and disciplines as necessary for social work staff and in doing so, seeks feedback, evaluation, and guidance from the professional staff as appropriate and according to established personnel policies and procedures.
  • Works collaboratively with Human Resource/Labor Management staff as needed. Ensures that hiring and supervising practices and promotion recommendation actively support the organization’s affirmative action and equal opportunity policy, and diversity statement.
  • Acquires, maintains, and utilizes knowledge of current labor contracts and personnel policies and procedures for all social work staff.
  • Initiates timely and appropriate management interventions inclusive of coaching, counseling, and progressive discipline for the social work staff.
  • Monitors clinical performance regularly against standards and prepares and implements steps to be in conformance with those standards. In collaboration with the management team, develops, monitors, and revises the schedule to ensure adequate patient coverage in the unit/department.
  • Conducts independent investigation of employee incidents involving clinical practice issues, including review of employee personnel file, discipline record, and evaluations.
  • Imposes appropriate disciplinary action as needed. Recommends employees for promotion or other incentives/programs/rewards.
  • Evaluates probationary employees’ work performance and recommends employment continuation or discharge.
  • Maintains open communication with Care Management leadership and the leadership of other departments.
  • Provides guidance direction, and mentors staff to ensure accountability for the efficiency and effectiveness of the department.
  • Ensures adequate staffing coverage during operational hours.
  • Works with medical and support staff to ensure optimal reimbursement of services.
  • Available to respond to clinical emergencies, regulatory agency visits, surveys and issues outside of normal work hours as needed.
  • Ensures that equipment, supplies, technology, and resources are adequate to ensure that the goals and objectives are met.
  • Communicates the vision, purpose, goals and objectives to stakeholders within and outside of Boston Medical Center Ensures implementation of all department policies and procedures.
  • Actively participates in developing and implementing new programs and the presentation of such programs to own team, interdisciplinary teams, physicians, and patients. Direct and supervise the delivery of social services to all patients.

3.0 Education – Clinical Staff

  • Conducts formal and informal staff education for new and established clinical staff related to critical pathways, clinical practice guidelines/standards, and quality improvement findings
  • Establishes, leads, and or participates in appropriate forums to provide programs and teaching information; seeks program effectiveness feedback
  • Develops training modules as needed for the clinical staff, including competencies; conducts periodic audits to ensure compliance and quality.
  • Communicates departmental goals to the clinical staff and fosters a work environment that motivates employees to achieve these goals.

4.0 Quality Improvement

  • Performs ongoing evaluation of clinical outcomes of assigned caseload and identify opportunities for improvement.
  • Evaluates the adherence to and effectiveness of unit-based, departmental and interdisciplinary clinical standards and programs through the establishment of quality improvement activities.
  • In collaboration with the Senior Director, Associate Chief Nurse of Case Management and Social Work, establishes mechanisms to ensure that the measuring and monitoring plan is developed, implemented, and evaluated as indicated.
  • Works closely with the Placement Specialist to insure that facilities are providing quality patient care to patients from Boston Medical Center, and that appropriate statistics are available to all staff within the department.
  • Participates in the development of performance improvement initiatives as indicated by tracking and trending measures.
  • Maximizes efficiency of operational systems by:
  • Identifying opportunities for intra/inter departmental operational process improvement
  • Evaluating efficiency and cost-effectiveness of multi-disciplinary and interdepartmental efforts.
  • Collaboratively identifying, implementing, and evaluating strategies to improve operational systems related to targeted patient population(s).
  • Evaluates the specialty service’s clinical practice in relation to patient/family satisfaction.

5.0 Fiscal Responsibilities

  • Assists in the development and monitoring of annual financial goals for targeted patient populations.
  • Assists in the evaluation of results relating to resource utilization before and after planned changes occur.
  • Assists in the planning and implementation of strategies to improve cost-benefit for patients.
  • Collaborates with appropriate departments to assure that clinical documentation is complete, accurate, and maximizes reimbursement.

6.0 Professional Development

  • Identifies own learning needs and assumes responsibility for maintaining current knowledge, competency, and expertise in area of specialty.
  • Completes annual mandatory educational requirements, e.g., safety review, infection control standards, departmental/specialty competencies, and maintains appropriate credential status.
  • Participates as a committee member and/or chairperson when requested.

7.0 Other

  • Demonstrates advanced critical thinking and decision-making skills.
  • Establishes communication with post-acute facilities to ensure that admission criteria are documented in the community services resource manual.
  • Establishes communication with community agencies, including transportation providers, to ensure that referral requirements are clarified and documented in the community services resource manual.
  • Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
  • Utilizes hospital’s behavioral standard as the basis for decision-making and to facilitate the department and the hospital’s goals and mission.
  • Follows established hospital infection control and safety procedures.
  • Establishes and maintains a community services resource manual and ensures its availability through both written and electronic mechanisms.
  • Perform other duties as needed.
  • (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).



Masters degree in Social Work required.

Requires a Massachusetts Licensed Independent Clinical Social Worker


A minimum of 5 years progressive experience as a MSW is required. Supervisory experience required.


  • Must be a subject matter expert demonstrating proficient knowledge of social services, pre/post acute community resources, placement, resource utilization, discharge planning, performance improvement, and managed care reimbursement.
  • Knowledgeable of community resources, particularly services available to patients with limited or nonexistent payment resources.
  • Excellent interpersonal communication and negotiation skills in interactions with patients, families, physicians, and health care team colleagues.
  • Ability to work with people of all social, economic, and cultural backgrounds; be flexible, open-minded, and adaptable to change.
  • Proficiency in Microsoft Word, Excel, and Access applications required. Demonstrated expertise in data management and reporting.
  • Active membership in professional and leadership organizations preferred.
  • Analytical abilities necessary to organize, supervise, and evaluate the work of others, to develop, interpret, implement, evaluate policies, procedures, standards, budgets, and to utilize current best practice social service skills
  • Strong organizational and time management skills, as evidenced by a capacity to prioritize multiple tasks and role components.